Privacy Policy | How We Protect Your Data at Caravan Coach

Effective Date: 04/01/2025

Caravan Coach (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website [Caravan Coach’s website URL] and use our services.

1. Information We Collect

We may collect and process the following types of personal data:

Account Information: When you create an account, we collect your name, email address, postal address, and password.
Contact Information: Information provided through our contact forms, including inquiries.
Newsletter Subscriptions: If you subscribe to our newsletters, we collect your email address.
Usage Data: We may collect data about how you use our site, including IP addresses, browser types, and interactions with our content.
Cookies: If enabled, cookies and tracking technologies may collect information about your browsing behaviour. (See Section 7 below for more on cookies.)

2. How We Use Your Information

We use your personal data for the following purposes:

To manage and maintain your account.
To provide newsletters and updates.
To respond to your inquiries submitted through our contact forms.
To analyze user behavior and improve our website.
To comply with legal obligations.
To share data with third-party services (see Section 3).

3. Sharing Your Information

We may share your personal data with third parties in the following scenarios:

Service Providers: We may share data with third-party providers who assist in delivering newsletters, processing payments, or analyzing website performance (e.g., Google Analytics).
Legal Compliance: If required by law or legal processes, we may disclose your information.
Advertising: To deliver relevant advertisements via services like Google Ads.

We ensure that any third parties with whom we share data comply with UK GDPR and other applicable privacy regulations.

4. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the following rights:

Access: You can request a copy of your personal data held by us.
Correction: You can request correction of inaccurate or incomplete data.
Deletion: You can request deletion of your personal data.
Data Portability: You can request your data in a structured, commonly used format.
Objection: You can object to data processing based on legitimate interests.
Consent Withdrawal: You can withdraw consent for data processing where applicable.

To exercise your rights, please contact us through our contact form.

5. Data Retention

We retain your personal data:

As long as your account remains active.
Until you request its deletion.
For as long as required by UK laws and regulations.

6. Security of Your Data

We implement appropriate technical and organizational measures to safeguard your personal data. While we strive to protect your information, no method of transmission or storage is 100% secure. Please keep your password confidential and avoid sharing it with others.

7. Cookies and Tracking Technologies

If cookies are used on our site, they will:

Enhance user experience by remembering preferences.
Collect analytics to improve website performance.
Support advertising efforts (e.g., Google Ads).

You will have the ability to manage your cookie preferences when visiting the site.

8. Policy Updates

We may update this Privacy Policy to reflect changes in our practices or for legal, regulatory, or operational reasons. We will notify users of significant changes via email.

9. Contact Us

For questions or concerns regarding this Privacy Policy or your data, please reach out through our contact form available on the website.

Thank you for trusting Caravan Coach with your personal information. We are committed to safeguarding your privacy and ensuring transparency about our data practices.